Terms & Conditions

These terms govern your use of the SkyLine Travel Desk website and phone booking service. By calling us or using this site, you agree to the terms below.

Our service

SkyLine Travel Desk acts as a booking assistance service. Our specialists search available flights on your behalf and, once you approve an itinerary, complete the booking with the relevant airline. We are not the airline operating your flight, and each airline's own conditions of carriage apply to your ticket.

Quotes and availability

Fares and seat availability change quickly and are not guaranteed until a booking is confirmed and payment is processed. A price quoted during a call may no longer be available by the time booking is completed, and we will let you know if that happens before charging you.

Payments

Any service fee charged for booking assistance will be disclosed to you verbally before you agree to proceed. Airfare charges are billed by the airline or its payment processor. Please review any confirmation email carefully and contact us promptly if something looks incorrect.

Cancellations and changes

Cancellation and change policies are set by the airline for your specific fare and are explained to you at the time of booking. We can help you understand and request changes to an existing booking, but we cannot override an airline's fare rules.

Limitation of liability

We aim to provide accurate information and careful service, but we are not liable for delays, cancellations, schedule changes, or other actions taken by airlines or third parties outside our control. Our liability for any issue arising from our own booking assistance is limited to the service fee you paid us for that booking.

Changes to these terms

We may update these terms occasionally. The "last updated" date at the top of this page reflects the most recent revision.

Contact us

Questions about these terms can be directed to us at the phone number listed in the site header or footer.